Refund policy

Damaged, faulty or wrong item. If your order arrives damaged, doesn't work, or isn't what you ordered, email us at furblisspetshop@gmail.com within 14 days of delivery with your order number and a photo or short video. We'll send a free replacement or give you a full refund. You don't need to send anything back.

Order didn't arrive. If your tracking hasn't updated for 30 days after shipping, or the parcel is marked delivered but you didn't get it, contact us and we'll resend it or refund you in full.

Changed your mind. Not happy with an item? Email us at furblisspetshop@gmail.com within 30 days of delivery with your order number. We'll refund the item price in full, and you can keep the item, so there's nothing to send back. We may ask for a photo of the item, and we may decline repeated requests from the same customer.

How refunds are paid. Refunds go back to your original payment method. Your bank may take 5–10 business days to show them.

Questions? Email furblisspetshop@gmail.com and we'll reply within 1–2 business days.